122 articles
When to hire help
Hire when the same task repeats and you are the bottleneck.
Working with contractors
A clear brief, a deadline, and a written acceptance step.
Giving feedback on client work
Specific, kind, and tied to the goal of the piece.
Handling a client who wants endless changes
Return to the agreed scope and offer a paid round.
Offering more than one way to pay
Bank transfer plus one online option covers most clients.
Invoicing an overseas client
Currency, who pays transfer fees, and a clear due date.
Whether to charge a late fee
A stated late fee is easier to enforce than a surprise one.
Sending a receipt after payment
A short receipt closes the loop and helps their accounts team.
Keeping records you can find in a year
Project name, date, amount, and a copy of the invoice.